QMS App
QMS enables users to avoid in-person queuing by providing an online queueing service accessible anytime, anywhere.
My Role
UI/UX Designer
Timeline
1 week
Project type
Real Project
My Role
UI/UX Designer
Timeline
1 week
Project type
Real Project
My Role
UI/UX Designer
Timeline
1 week
Project type
Real Project
My Role
UI/UX Designer
Timeline
1 week
Project type
Real Project
About this app
QMS App allow user to have a much better experience when you visiting a store. Before user visiting a store, user are able to check how busy the store is from smartphone and make a informed decision for the visit. Instead of walking into the store and queuing to get the ticket. User can get virtual ticket in app before user visit the store.
User can monitor current queuing number at anywhere, anytime. QMS shows the estimated time when you will be called, allowing user to use their time more effectively while waiting for their turn.
Challenge
Users are struggling to understand what services are offered due to the lack of clear, prominent information on the homepage.
The current queuing system provides limited information, making it unclear for users to track their ticket status.
Results
Design the homepage to clearly and quickly communicate the app's core services, ensuring users immediately understand its value proposition.
Enhance the ticket queue system to provide users with clearer, more detailed updates on their status and estimated wait times.
DISCOVER
DISCOVER
What are the insights from user through interview?
What are the insights from user through interview?
"Cannot expect their time before visit the store"
"Cannot expect their time before visit the store"
"Cannot expect their time before visit the store"
"User think is confusion when they are trying to find their desire service"
"User think is confusion when they are trying to find their desire service"
"User think is confusion when they are trying to find their desire service"
"Need a concise way to get virtual ticket"
"Need a concise way to get virtual ticket"
"Need a concise way to get virtual ticket"
"The display for user queue number is not showing at a very clear sight, it display at a very conceal place"
"The display for user queue number is not showing at a very clear sight, it display at a very conceal place"
"The display for user queue number is not showing at a very clear sight, it display at a very conceal place"
"User think is confusion when they are trying to find their desire service"
"Need a concise way to get virtual ticket"
"The display for user queue number is not showing at a very clear sight, it display at a very conceal place"
"Cannot expect their time before visit the store"
What does user expect?
What does user expect?
"Wish to save some time of queuing at store."
"Wish to save some time of queuing at store."
"Wish to save some time of queuing at store."
"Able to check the status of current serving ticket number"
"Able to check the status of current serving ticket number"
"Able to check the status of current serving ticket number"
"Expecting to check the business of the store before visit"
"Expecting to check the business of the store before visit"
"Expecting to check the business of the store before visit"
"Wish to check the estimated time of the ticket number"
"Wish to check the estimated time of the ticket number"
"Wish to check the estimated time of the ticket number"
DEFINE
DEFINE
Identifying Key Issues in the Current QMS Application
Identifying Key Issues in the Current QMS Application
Identifying Key Issues in the Current QMS Application
Identifying Key Issues in the Current QMS Application
Feature Redundancy: Homepage vs. Side Menu
Feature Redundancy: Homepage vs. Side Menu
The homepage and side menu currently include the same feature, resulting in redundancy. To streamline user experience and enhance interface efficiency, it may be worth considering removing the duplicate feature from one of these areas.
The homepage and side menu currently include the same feature, resulting in redundancy. To streamline user experience and enhance interface efficiency, it may be worth considering removing the duplicate feature from one of these areas.
Feature Redundancy: Homepage vs. Side Menu
The homepage and side menu currently include the same feature, resulting in redundancy. To streamline user experience and enhance interface efficiency, it may be worth considering removing the duplicate feature from one of these areas.
Extra Step to Access Ticket Status in QMS App
The current QMS app design requires users to access the side menu bar to view their ticket number status after obtaining a ticket. This extra step introduces unnecessary friction, as users have to navigate away from their main screen to check the queue status, which can disrupt the flow and lead to a less efficient user experience.
Streamlining the Homepage for Enhanced Usability
Based on user research and feedback analysis, I streamlined the homepage by removing a duplicate feature page that caused redundancy and potential confusion. In its place, I introduced three highly utilized features: Recent Visits, Favorite Stores, and QR Scan directly onto the homepage. This design decision prioritizes user convenience by surfacing frequently accessed features, reducing navigation effort, and enhancing the overall user experience.
Usability Issue: Hidden Key Features in QMS App
The current version of the QMS app places the main features under a menu tab, creating a critical issue where users must take additional steps to access their most frequently used features.
Feature Redundancy: Homepage vs. Side Menu
The homepage and side menu currently include the same feature, resulting in redundancy. To streamline user experience and enhance interface efficiency, it may be worth considering removing the duplicate feature from one of these areas.
Usability Issue: Hidden Key Features in QMS App
Usability Issue: Hidden Key Features in QMS App
Usability Issue: Hidden Key Features in QMS App
The current version of the QMS app places the main features under a menu tab, creating a critical issue where users must take additional steps to access their most frequently used features.
The current version of the QMS app places the main features under a menu tab, creating a critical issue where users must take additional steps to access their most frequently used features.
The current version of the QMS app places the main features under a menu tab, creating a critical issue where users must take additional steps to access their most frequently used features.
Extra Step to Access Ticket Status in QMS App
Extra Step to Access Ticket Status in QMS App
Extra Step to Access Ticket Status in QMS App
The current QMS app design requires users to access the side menu bar to view their ticket number status after obtaining a ticket. This extra step introduces unnecessary friction, as users have to navigate away from their main screen to check the queue status, which can disrupt the flow and lead to a less efficient user experience.
The current QMS app design requires users to access the side menu bar to view their ticket number status after obtaining a ticket. This extra step introduces unnecessary friction, as users have to navigate away from their main screen to check the queue status, which can disrupt the flow and lead to a less efficient user experience.
The current QMS app design requires users to access the side menu bar to view their ticket number status after obtaining a ticket. This extra step introduces unnecessary friction, as users have to navigate away from their main screen to check the queue status, which can disrupt the flow and lead to a less efficient user experience.
Current QMS application User Interface
Current QMS application User Interface
Current QMS application User Interface
Current QMS application User Interface
Empathy map
Empathy map
Empathy map
Empathy map
User Flow
User Flow
User Flow
User Flow
DEVELOP
DEVELOP
Wireframe
Wireframe
DELIVER
DELIVER
List of main improved features
List of main improved features
Streamlining the Homepage for Enhanced Usability
Streamlining the Homepage for Enhanced Usability
Streamlining the Homepage for Enhanced Usability
Based on user research and feedback analysis, I streamlined the homepage by removing a duplicate feature page that caused redundancy and potential confusion. In its place, I introduced three highly utilized features: Recent Visits, Favorite Stores, and QR Scan directly onto the homepage. This design decision prioritizes user convenience by surfacing frequently accessed features, reducing navigation effort, and enhancing the overall user experience.
Based on user research and feedback analysis, I streamlined the homepage by removing a duplicate feature page that caused redundancy and potential confusion. In its place, I introduced three highly utilized features: Recent Visits, Favorite Stores, and QR Scan directly onto the homepage. This design decision prioritizes user convenience by surfacing frequently accessed features, reducing navigation effort, and enhancing the overall user experience.
Based on user research and feedback analysis, I streamlined the homepage by removing a duplicate feature page that caused redundancy and potential confusion. In its place, I introduced three highly utilized features: Recent Visits, Favorite Stores, and QR Scan directly onto the homepage. This design decision prioritizes user convenience by surfacing frequently accessed features, reducing navigation effort, and enhancing the overall user experience.
Enhancing Queue Accessibility for a Seamless Experience
Enhancing Queue Accessibility for a Seamless Experience
Enhancing Queue Accessibility for a Seamless Experience
In the current QMS app design, users must navigate through the side menu to view their queue number, adding an unnecessary step. To enhance usability and reduce friction, the redesigned QMS app displays the user’s ticket number, estimated wait time, current serving number, and store name directly on the homepage. This change simplifies the user journey by providing essential information upfront, ensuring a more efficient and seamless experience every time the app is launched.
In the current QMS app design, users must navigate through the side menu to view their queue number, adding an unnecessary step. To enhance usability and reduce friction, the redesigned QMS app displays the user’s ticket number, estimated wait time, current serving number, and store name directly on the homepage. This change simplifies the user journey by providing essential information upfront, ensuring a more efficient and seamless experience every time the app is launched.
In the current QMS app design, users must navigate through the side menu to view their queue number, adding an unnecessary step. To enhance usability and reduce friction, the redesigned QMS app displays the user’s ticket number, estimated wait time, current serving number, and store name directly on the homepage. This change simplifies the user journey by providing essential information upfront, ensuring a more efficient and seamless experience every time the app is launched.
Enhancing Queue Accessibility for a Seamless Experience
In the current QMS app design, users must navigate through the side menu to view their queue number, adding an unnecessary step. To enhance usability and reduce friction, the redesigned QMS app displays the user’s ticket number, estimated wait time, current serving number, and store name directly on the homepage. This change simplifies the user journey by providing essential information upfront, ensuring a more efficient and seamless experience every time the app is launched.
Visual Design
Visual Design
Impact on redesigned QMS App
Impact on redesigned QMS App
Users can effortlessly navigate the QMS App and quickly locate the primary services it offers, ensuring a seamless and efficient experience.
Users can conveniently monitor the current queue status directly from the homepage, eliminating any unnecessary steps.
Based on user testing feedback, the QMS App delivers a seamless and intuitive experience, with easy access to key features.
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